Global Customer Self-Service Software Market Analysis, Companies Profiles, Size, Share, Growth, Trends and Forecast to 2024

Market Analysis: Global Customer Self-Service Software Market

The Global Customer Self-Service Software Market accounted for USD 4.13 billion in 2016 growing at a CAGR of 16.34% during the forecast period of 2017 to 2024. The upcoming market report contains data for historic year 2014, 2015, the base year of calculation is 2016 and the forecast period is 2017 to 2024.

Market Definition: Global Customer Self-Service Software Market

The customer self-service or CSS is a type of support which helps the end users and customers to use technology to access the information without the need of live customer service representative. The usage of CSS reduces the operational cost of the company and helps the companies to gain the competitive advantages as compares to its competitors.

Major Market Drivers & Restraints:

Growing Availability of Customer Service Touch Points
Growing Productivity and Reduction of Operational Costs
Growing Need of Companies to Gain Competitive Advantage
Growing Deployment Of CSS Tools May Decrease The Companies Interaction With The Customers

Market Segmentation: Global Customer Self-Service Software Market

The global customer self-service software market is segmented on the basis of component into solutions and services. Solutions segment is further sub segmented into web self-service, mobile self-service, intelligent virtual assistants, social media and community self-service, e-mail management, IVR (interactive voice response) & ITR (interactive text response) and others. Services segment is further sub segmented into professional services, and managed services. Professional services are segmented into consulting services, integration and deployment services and, training and support services.

On the basis of deployment type, the global customer self-service software market is further segmented into cloud and on-premises.

On the basis of vertical, the global customer self-service software market is further segmented into banking, financial services, and insurance (BFSI), manufacturing, retail & e-commerce, education, media and entertainment, IT and telecommunication, healthcare & life sciences, transportation and logistics, utilities, government & public and others.

On the basis of geography, global customer self-service software market report covers data points for 28 countries across multiple geographies such as North America, South America, Europe, Asia-Pacific, and Middle East & Africa. Some of the major countries covered in this report are U.S., Canada, Germany, France, U.K., Netherlands, Switzerland, Turkey, Russia, China, India, South Korea, Japan, Australia, Singapore, Saudi Arabia, South Africa, and Brazil among others. In 2017, North America is expected to dominate the market.

Company Share Analysis: Global Customer Self-Service Software Market

The report for customer self-service software market include detailed vendor level analysis for market shares in 2016 for Global, North America, Europe, Asia Pacific, Middle East and Africa and South America specifically. Also impact and development analysis of key vendors is registered in the market and factored on the basis of Vendor Positioning Grid Analysis which measures the vendors strengths and opportunities against present market challenges, measure providers ability to identify or satisfy present market needs, map providers market vision to current and upcoming market dynamics among others. The report also measures technology life line curve and market time line to analyze and do more affective investments.

Major Market Competitors: Global Customer Self-Service Software Market

Some of the major players of the global customer self-service software market are Microsoft Corporation, SAP SE, Verint Systems Inc., Recursive Labs, Inc., Inbenta Technologies Inc., HappyFox Inc.,  Freshworks Inc., eGain, Aspect Software, Inc., Aptean , ANSWERDASH Salesforce.com, inc., Oracle, Avaya Inc., Nuance Communications, Inc., BMC Software, Inc., Zendesk among others.

Research Methodology: Global Customer Self-Service Software Market

Data collection and base year analysis is done using data collection modules with large sample sizes. The market data is analyzed and forecasted using market statistical and coherent models. Also market share analysis and key trend analysis are the major success factors in the market report. 

"TABLE OF CONTENTS
1 INTRODUCTION
1.1. OVERVIEW OF THE GLOBAL CUSTOMER SELF-SERVICE SOFTWARE MARKET
1.2. CURRENCY AND PRICING
1.3. LIMITATION
1.4. MARKETS COVERED
2 MARKET SEGMENTATION
2.1. KEY TAKEAWAYS
2.2. ARRIVING AT THE GLOBAL CUSTOMER SELF-SERVICE SOFTWARE SIZE
2.2.1 VENDOR POSITIONING GRID
2.2.2 TECHNOLOGY LIFE LINE CURVE
2.2.3 MARKET TIME LINE
2.2.4 MARKET GUIDE
2.2.5 COMPANY POSITIONING GRID
2.2.6 COMAPANY MARKET SHARE ANALYSIS
2.2.7 MULTIVARIATE MODELLING
2.2.8 STANDARDS OF MEASUREMENT
2.2.9 TOP TO BOTTOM ANALYSIS
2.2.10 VENDOR SHARE ANALYSIS
2.2.11 DATA POINTS FROM KEY PRIMARY INTERVIEWS
2.2.12 DATA POINTS FROM KEY SECONDARY DATABASES
2.3. GLOBAL CUSTOMER SELF-SERVICE SOFTWARE MARKET: RESEARCH SNAPSHOT
2.4. ASSUMPTIONS
3 MARKET OVERVIEW
3.1. DRIVERS
3.2. RESTRAINTS
3.3. OPPORTUNITIES
3.4. CHALLENGES
4 EXECUTIVE SUMMARY
5 PREMIUM INSIGHTS
5.1. VENDOR POSITIONING GRID AND INVESTMENT OPPORTUNITIES
5.2. TECHNOLOLGICAL ADVANCEMENTS
5.3. INSIGHTS ON TECHNOLOGICAL DEVELOPMENTS IN THE GLOBAL SURFACE DISINFECTANTMARKET
5.4. MARKET REGULATORY SCENARIO BY COUNTRY
5.5. INTERVIEW KEY INSIGHTS
6 GLOBAL CUSTOMER SELF-SERVICE SOFTWARE MARKET, BY TECHNOLOGY
7 GLOBAL CUSTOMER SELF-SERVICE SOFTWARE MARKET, BY DEPLOYMENT TYPE
8 GLOBAL CUSTOMER SELF-SERVICE SOFTWARE MARKET, BY ORGANIZATION SIZE
9 GLOBAL CUSTOMER SELF-SERVICE SOFTWARE MARKET, BY END USER
10 GLOBAL CUSTOMER SELF-SERVICE SOFTWARE MARKET, BY GEOGRAPHY
10 GLOBAL CUSTOMER SELF-SERVICE SOFTWARE MARKET, COMPANY PROFILES
10.1 CORPORATION,
10.2 NUANCE COMMUNICATIONS, INC.
10.3 ORACLE
10.4 SAP SE
10.5 SALESFORCE
10.6 COMPANY A
10.7 COMPANY B
10.8 COMPANY C
10.9 COMPANY D
10.10 COMPANY E
10.11 COMPANY F
10.12 COMPANY G
10.13 COMPANY H
10.14 COMPANY I
10.15 COMPANY J
10.16 COMPANY K
10.17 COMPANY M
10.18 COMPANY N
10.19 COMPANY O
11 APPENDIX
12 ABOUT DATA BRIDGE MARKET RESEARCH

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Global Customer Self-Service Software Market Analysis, Companies Profiles, Size, Share, Growth, Trends and Forecast to 2024

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